What is NC 2-1-1?
NC 2-1-1 is an information and referral service provided by United Way of North Carolina and funded locally by United Way of Robeson County. Accessible via an easy-to-remember, three-digit number, families and individuals can call to obtain free and confidential information on health and human services and resources within their community.
When Can I Call 2-1-1?
2-1-1 is available 24 hours a day, seven days a week, 365 days a year. Dialing 2-1-1 is free, confidential, and available in most languages.
Is 2-1-1 available in Spanish?
NC 2-1-1 has Spanish language call specialists on staff and also utilizes professional language interpretation services to assist callers in over 170 languages.
How is dialing 2-1-1 different from 4-1-1?
When you dial 2-1-1 you will be connected to a trained call specialist, not an automated service. You don't need to know the name of the organization you’re trying to reach, only what type of service you need. NC 2-1-1 call specialists have access to a robust database of resources and will have a conversation with you to find the best resources available to meet your unique need. Call specialists also provide descriptions of the services available, eligibility requirements, and intake information for each referral they make when it's available.
What Information is Available?
NC 2-1-1 maintains a robust database with information on thousands of programs and services in North Carolina. We refer callers to organizations in their local community best equipped to address their specific health and human services needs including food, shelter, energy assistance, housing, parenting resources, healthcare, substance abuse, as well as specific resources for older adults and for persons with disabilities, and much more.
When an individual calls NC 2-1-1, a trained call specialist will conduct a search based on his or her geographic location to identify resources based on the caller's current needs. In addition to contact information for the community resource, the call specialist will provide eligibility requirements, the intake process for a program, the hours of operation, any requirements for appointments, and accessibility information, when available.